Samsung Experience Store Nairobi
- Explore the Latest Samsung Innovations: Get hands-on with the newest Galaxy smartphones, QLED TVs, Smart home devices, Samsung Tablets, Galaxy Buds and more.
- Expert Advice & Personalized Demos: Our trained Samsung experts in Nairobi are here to answer your questions and provide personalized demonstrations.
- Dedicated Support & Repairs: Access authorized Samsung repair services and technical assistance for your devices in Nairobi.
- Genuine Samsung Accessories: Find a wide selection of official accessories to complement and protect your Samsung products.
- Exclusive In-Store Offers & Events: Stay updated on special promotions and exciting events happening at our Nairobi location.
About Samsung Experience Store Nairobi
Detailed Store Description:
- At the Samsung Experience Store in Nairobi, we are more than just a retail space – we are a hub for Samsung innovation and customer engagement in the heart of Nairobi. Our mission is to provide the residents of Nairobi and surrounding areas with an immersive and informative Samsung experience. We offer a dedicated space where you can fully explore the breadth of Samsung's product portfolio, understand the technology behind it, and receive unparalleled support. What sets us apart is our commitment to providing hands-on interaction, expert guidance from our Samsung-certified staff in Nairobi, and a comprehensive suite of services designed to enhance your Samsung ownership journey.
Expertise and Staff:
- Our team at the Samsung Experience Store in Nairobi is comprised of highly trained and passionate Samsung product experts. They possess in-depth knowledge of the entire Samsung range and are dedicated to providing you with personalized assistance. Whether you have questions about the latest smartphone features, need help choosing the perfect TV for your Nairobi home, or require technical support for your existing devices, our friendly and knowledgeable staff are here to help you every step of the way. We regularly undergo extensive training to stay up-to-date with the latest Samsung innovations, ensuring you receive the most accurate and helpful advice in Nairobi.
Our Commitment to Customers:
- Our commitment to our customers in Nairobi is at the forefront of everything we do. We strive to create a welcoming and informative environment where you feel comfortable exploring and learning about Samsung technology. We are dedicated to providing exceptional customer service, from your initial product inquiry to after-sales support and repairs. Our goal is to build lasting relationships with the Samsung community in Nairobi by offering genuine support, expert advice, and a consistently positive in-store experience.
Explore Samsung Products
- Mobile: Samsung Smartphones (Galaxy S Series, Galaxy Z Series, Galaxy A Series, Galaxy F Series, Galaxy M Series), Samsung Tablets, Wearables (Smartwatches, Earbuds), Mobile Accessories (Samsung Covers and Cases, Samsung Chargers and Adapters, Samsung Screen Protectors).
- TVs & Audio: QLED TVs, OLED TVs, Crystal UHD TVs, Soundbars, Wireless Speakers.
- Home Appliances: Samsung Refrigerators, Samsung Washing Machines, Dryers, Microwaves, Vacuum Cleaners, Air Conditioners.
- IT & Accessories: Samsung Monitors, Samsung Laptops, Storage Devices, PC Accessories.
Product Experience Focus:
- Visit our Nairobi store to experience the power of the latest Galaxy smartphone, see the stunning picture quality of our QLED TVs firsthand, and discover the convenience of Samsung smart home appliances in Kenya.
Featured Products/New Arrivals:
- Latest Samsung flagship devices and newly released Samsung products.
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Samsung Services and Support
List of Services Offered:
- Product Setup & Personalization: Get expert assistance setting up your new Samsung device.
- Software Updates & Troubleshooting: Ensure your devices are running smoothly with the latest software and expert troubleshooting support.
- Authorized Samsung Repairs in Nairobi: Access genuine Samsung parts and certified technicians for reliable repairs.
- Genuine Samsung Accessories: Purchase official chargers, cases, and other accessories to enhance your Samsung experience.
- Trade-In Program: Learn about our trade-in options to upgrade to the latest Samsung devices.
- Expert Product Advice & Consultations: Receive personalized recommendations and answers to your Samsung-related questions.
- Samsung Care+:
- Samsung Care+ is an extended warranty and service plan offered by Samsung for their various products, including smartphones, tablets, wearables, and sometimes even laptops and home appliances, depending on the region. It provides additional coverage beyond the standard manufacturer's warranty.
- Here's a breakdown of what Samsung Care+ typically entails:
- Key Benefits:
- Extended Warranty: It extends the coverage period beyond the standard manufacturer's warranty, offering protection against mechanical and electrical breakdowns after the original warranty expires. The duration of this extension can vary (e.g., 1 or 2 years).
- Accidental Damage from Handling (ADH): This is a significant benefit, covering damages caused by accidental drops, spills, and cracks, which are usually not covered by the standard warranty.
- Screen Damage Protection: Many Samsung Care+ plans include specific coverage for screen damage, often with a reduced deductible or even free repairs for a limited number of incidents within the coverage period. As of early 2025, some regions offer free same-day screen repairs for Galaxy devices under Samsung Care+.
- Liquid Damage: Protection against damage caused by accidental liquid spills is often included.
- Battery Replacement: Some plans offer battery replacements if the battery fails within the coverage period, sometimes starting from the second year of ownership. This may be limited to specific device models.
- Theft and Loss Coverage (in some regions/plans): Certain tiers of Samsung Care+ may include coverage for device theft or loss, providing a replacement device for a deductible. This is sometimes offered as a separate, NY-exclusive insurance in the US.
- Genuine Samsung Parts and Certified Technicians: Repairs are typically carried out using genuine Samsung parts by authorized technicians, ensuring the quality and integrity of the device.
- Convenient Service Options: Depending on the region and plan, service options may include walk-in repairs at authorized service centers, mail-in service, doorstep collection, and even same-day replacement for lost or stolen devices in some cases.
- 24/7 Expert Support: Many plans offer access to Samsung experts for device setup, troubleshooting, and other assistance via phone or online.
- Important Considerations:
- Eligibility and Enrollment: Samsung Care+ usually needs to be purchased within a specific timeframe after buying your new Samsung device (e.g., within 30 or 60 days). Enrollment can often be done through the Samsung Members app or the Samsung Care+ website.
- Coverage Period: The duration of Samsung Care+ coverage can vary, with options for 1 or 2 years in many regions, and sometimes up to 3 years for business plans.
- Service Fees/Deductibles: For accidental damage repairs or replacements, you will typically need to pay a service fee or deductible. The amount varies depending on the device model and the type of damage. Mechanical breakdowns are often covered without a service fee.
- Claim Limits: There might be a limit on the number of claims you can make during the coverage period, especially for accidental damage or theft/loss. Screen-only repairs might have separate limits.
- Exclusions: Samsung Care+ typically does not cover intentional damage, cosmetic damage that doesn't affect functionality, loss or theft (unless specifically included in the plan), or damage resulting from misuse or unauthorized repairs.
- Availability: The specific benefits, coverage details, pricing, and availability of Samsung Care+ plans vary significantly by country and region. It's essential to check the specific terms and conditions for your location.
- Pricing:
- The cost of Samsung Care+ depends on several factors, including:
- Device Tier: Higher-end and more expensive devices generally have higher Samsung Care+ plan costs.
- Coverage Level: Plans that include theft and loss protection will typically be more expensive than those covering only accidental damage and mechanical breakdowns.
- Payment Option: You might have the option to pay a one-time fee upfront for the entire coverage period or opt for monthly installments. The total cost might differ slightly between these options.
- How to Find Specific Information for Your Region in Kenya:
- To get the most accurate information about Samsung Care+ in your location, you should:
- Visit the official Samsung website for Kenya: Look for a "Support" or "Offers" section where Samsung Care+ or device protection plans are mentioned.
- Check the Samsung Members app on your device: This app often has information about available services and protection plans in your region.
- Inquire at an authorized Samsung retailer or service center in Nairobi: They can provide details about the specific Samsung Care+ plans available in Kenya, including coverage, pricing, and enrollment procedures.
- By checking these local resources, you will get the precise details relevant to Samsung Care+ in your area.
Repair Information:
- Need a reliable Samsung repair in Nairobi? Our authorized service center uses genuine Samsung parts and is staffed by certified technicians. We handle a range of repairs, including screen replacements, battery issues, software problems, and more.
Expert Advice/Consultation:
- Our knowledgeable team at the Samsung Experience Store in Nairobi is dedicated to providing you with expert advice and personalized consultations. Whether you're trying to decide which Samsung device is right for you or need help understanding specific features, our experts are here to assist. Visit our Nairobi store today for a one-on-one consultation.
Contact US
- Visit Us: Bazaar Plaza 2nd Floor Shop B12, Nairobi CBD, Kenya.
- Call Us: 0703 856 989, 0782839001
- Email Us: sales@silkroom.co.ke
- Operating Hours: Mon - Sat 8AM to 7PM
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